Emotional Intelligence at Workplace

Hi! As promised in my article, “Magic Mantra of Self-Development”, published in the previous issue, I’m here with Emotional Intelligence at Workplace. 

Here is a use case of applying Emotional Intelligence. 

Addressing issues on Phone Call: If a client raises issues on call with regard to the performance of a campaign, where you also know that their organization is going through layoffs and your client is responsible for selecting members of their team to let go, simply listening to their complaints with calm and empathy could be the best response. You can schedule another call for clarifications at a different time. Such approach establishes your Emotional Intelligence.  

Among all the positive traits effective leaders bring to the workplace, most famous research has revealed an attribute that is more reliable in predicting overall success than our intelligence quotient (IQ) is Emotional Intelligence. Emotional Intelligence can be defined as the capacity to recognize and effectively manage personal emotions in ourselves and in others. 

In life or at workplace, Emotional Intelligence begins from the inside out with each individual. It involves recognizing various aspects of your feelings and emotions and taking the time to work on the elements of self-awareness, self-regulation, motivation, empathy, and social skills. 

Why are leaders looking for emotional intelligence?  

Workers are trained to trumpet technical skills and personal achievements on their resumés and talk them up in job interviews. However, to succeed at work, either personally or as part of a team, an entirely different skill set is coming to the fore.? 

Leaders are increasingly looking for ‘emotional intelligence’, also known as ‘EQ’. This range of competencies encompasses our ability to understand and manage our own and others’ feelings, then use this knowledge to build positive, productive connections.? 

“Fundamentally, work is about the quality of our relationships,” says UK-based Amy Bradley, an adjunct professor of management and leadership at Hult International Business School in Massachusetts, and author of The Human Moment. “Work gets done through people, and if you're unable to work with your own and other’s emotions, it becomes very difficult to get things done productively and sustainably.”? 

“How you deal with conflict and setbacks, how you encourage people when they’re down, your ability to negotiate or get things done – all of those things touch on emotional intelligence,” adds Mark Craemer, a US-based organisation-development consultant, leadership coach and author of Emotional Intelligence in the Workplace. “It's your EQ that enables you to be effective in your role, get promoted and do well in the workplace.”

About the Author 

I am Lakshmi International HR Speaker from India, I belongs to Gods own Country Kerala, Believing in Actions, I Completely use my objective as an experienced HR Managerial professional to excel the right candidates with Flying Colours.

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